Online credit card transactions cannot be refunded or voided through the website. Once an order is submitted to a MacKenzie River restaurant, any requests for refunds shall be resolved at, and is the sole responsibility of, the MacKenzie River restaurant at which the order was placed. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances.
A guest shall request a refund from the manager at the respective restaurant location in which an order was placed by contacting the manager directly either in person or over the phone or email. The original receipt must accompany all refund requests and any credit cardholder must present a valid ID for all credit card transactions. Refunds will be issued to the same card that was used in the original purchase. A cash refund will not be provided. In certain cases, we may offer a guest a store credit in the dollar amount of such refund. Any transactions shall occur in US dollars only.